Reference

What You Agree to When You Use at99

These terms set out the rules that apply to your at99 account — how you open it, how payments work through JazzCash, Easypaisa, or Raast, and what we both expect from this arrangement.

Applies to all account holdersJazzCash, Easypaisa, Raast coveredPakistan-eligible regions onlyUpdated when rules changeContact us if anything is unclear
at99 What You Agree to When You Use at99
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We keep your account data and transaction records according to the obligations described in these terms. Here is how we approach each key area so you know exactly where you stand.

Data Retention

We retain account records, transaction logs, and wallet verification data for as long as required by applicable rules. You can request a summary of what we hold by contacting support.

Account Security

Your account is protected by a password and OTP verification on login. If you suspect unauthorised access, contact us immediately and we will freeze activity pending review.

Cookie and Session Rules

We use session cookies to keep your account active across your browser or mobile session. You can clear cookies at any time, but doing so will log you out of your current session.

Requesting Changes

To update personal details or close your account, submit a request through live chat or email with your account ID. We aim to process verified requests without unnecessary delay.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause is unclear, or you want to raise a concern about how these terms were applied to your account, our support team can walk you through it. We handle account-related questions including payment disputes, wallet verification holds, and account closure requests.

Live Chat Open the chat window from your account dashboard. Available for account and payment queries including JazzCash, Easypaisa, and Raast transaction questions.
Email Support Send your query to our support address. Include your account ID and the relevant transaction reference so we can respond with the right details.
Help Centre Our help centre covers common terms questions — account closures, payment rule clarifications, and wallet verification steps — without needing to wait for a reply.

Common Questions About These Terms

These are the questions we hear most often about how these terms work in practice. If your question is not here, reach out via live chat or email with your account ID.

They apply from the moment you open your account and remain in effect for as long as your account is active. Each transaction you make is subject to the version of the terms in force at that time.

Existing transactions are handled under the terms that were in place when you made them. Updated terms apply to new activity after the effective date we communicate to you.

Yes. Contact support before the updated terms take effect, request account closure, and any verified balance will be returned to your registered JazzCash, Easypaisa, or Raast wallet.

Send a request through live chat or email, include your account ID, and our team will compile what we hold. We handle these requests in line with our data retention obligations.

We check that the wallet account — JazzCash, Easypaisa, or Raast — registered on your profile matches the account requesting the withdrawal. This step is part of our standard payment terms.

The same terms apply across all eligible regions. Access itself depends on whether local law permits it where you are — nothing in these terms overrides that local law requirement.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.