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Our Terms, Your Account Rights

at99 operates under a clear legal framework so you know exactly where you stand when you open an account, make a deposit via JazzCash or Easypaisa, or request a withdrawal.

Account TermsPrivacy PolicyCookie UseJurisdiction Notice
at99 Our Terms, Your Account Rights
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and personal data are managed with care. We use SSL encryption across all account pages and payment flows, including transactions through JazzCash, Easypaisa, and Raast. Data is retained only as long as required by our operational and legal obligations, and you can request a copy or deletion of your personal data by contacting support.

Data Handling We collect only the information needed to run your account — name, contact details, and payment method. We do not sell your data to third parties or use it for unrelated marketing.
Cookie Policy We use functional and analytics cookies to keep your session active and understand how the platform is used. You can manage cookie preferences from your browser settings at any time.
Account Security Your account is protected by password authentication and OTP verification on login and withdrawal. If you notice unusual activity, contact support immediately to freeze your account.
Data Requests You have the right to access, correct, or request deletion of your personal data. Submit a written request through email support with your account ID and we will process it promptly.
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about your account terms, a transaction dispute, or a data request, our support team handles legal queries through the channels below. We aim to respond to formal legal requests within a reasonable timeframe and will confirm receipt of your message.

Live Chat Open the chat widget from your account dashboard. For legal queries, select the Account and Policy category so your message reaches the right team directly.
Email Support Send your legal or policy question to our support address. Include your registered account ID and a clear description of the issue for a faster response.
Help Centre Our Help Centre covers account terms, withdrawal policies, and data requests in detail. Search by topic or browse the policy section for written answers.

Common Legal Questions from Our Users

These are the questions we hear most often about our terms, data practices, and account rights. If your question is not here, reach out through live chat or email.

These terms apply to anyone who opens an account with at99. Access is available only where local law permits, and by registering you confirm that using this platform is lawful in your location.

Yes. Send a written request to our support email with your registered account ID. We will confirm receipt and provide your data within a reasonable timeframe as required by our policy.

Contact support via live chat or email and select the payments category. Include your transaction reference number and the date. Our team will investigate and respond with a resolution or update.

We retain data for the period required by our legal and operational obligations. After that period, your personal information is deleted from our active systems. You can request confirmation of deletion.

We post updated terms on this page with a revised date. Continuing to use your account after that date means you accept the changes. Close your account before the effective date if you do not agree.

We do not store full JazzCash, Easypaisa, or Raast account credentials. Payment verification uses the reference details you provide at the time of each transaction, not a saved wallet token.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.